Refunds and Cancellations: AfriLearn

Refunds and Cancellations

Version 2 · Effective 6 August 2026 · Last updated 6 August 2026

The short version. The full course is delivered immediately after payment, with your separate consent, so the statutory seven day cooling-off right falls away once performance begins. On top of the legal position we offer a voluntary 48 hour goodwill refund if you have gone no further than the free Module 1. Access runs for 365 days from payment, and a year that runs out without you finishing is not a refundable event, though your progress is kept if you buy another year. Duplicate and erroneous charges are always corrected, and no right you cannot lawfully waive is affected.

1. Who this policy binds

This Refund and Cancellation Policy applies to services purchased from NRS TECH VENTURES (Pty) Ltd, registration number 2026/588319/07, a private company incorporated in the Republic of South Africa, through the AfriLearn website ("AfriLearn", "we", "us"). It restates and is subject to clause 7 of the Terms of Service, which prevails if there is any difference. Nothing in this policy excludes a right or remedy that the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA") or other applicable law does not permit us to exclude.

2. The statutory cooling-off right, and why it usually does not apply

ECTA ordinarily permits a consumer to cancel an electronic transaction for services without reason or penalty within seven days after conclusion. Under section 42(2)(d), that cooling-off right does not apply to services that begin, with the consumer's consent, before the seven day period ends. At checkout you are asked separately, in an unticked box, whether you consent to the course beginning immediately. If you give that consent, access is enabled on payment and the cooling-off right ceases to apply once performance begins. We retain a record of that separate consent. If immediate performance has not begun with the required consent, you may cancel by written or other recorded notice within seven days after conclusion and receive a refund within the legally prescribed period.

3. The voluntary 48 hour goodwill refund

Irrespective of the statutory position, you may request a full refund by emailing info@afrilearnai.co.za within 48 hours after payment, quoting the payment reference, provided that no paid module beyond the free Module 1 has been opened or used after payment. Approved refunds are ordinarily processed within seven days to the original payment method. This voluntary policy may be changed prospectively but never after a qualifying request has been made.

4. Expiry of an access period is not a refundable event

One payment buys one access period of 365 days, as set out in clause 3 and clause 8 of the Terms of Service. The service purchased is access for that period, so an access period that ends without the learner completing the course has been delivered in full and no refund arises from the expiry itself. A learner may purchase a further access period at the price then displayed, and their progress and recorded quiz results are retained and restored when they do.

This does not affect a refund required by law, a duplicate or erroneous charge, or the voluntary refund in clause 3 above.

5. Refunds the law always requires

We will in every case correct duplicate or erroneous charges, and will provide any refund or remedy required where paid access is not supplied, the service is materially defective, a purchase by an unassisted minor is void or voidable under the guardian-consent provisions of the Terms of Service, or applicable consumer law otherwise requires it. Where the platform is discontinued in a way that materially deprives a recent purchaser of the service, the remedies in clause 8 of the Terms of Service apply.

6. How to ask

Email info@afrilearnai.co.za with the account email, the payment reference and a short description of the request. We aim to acknowledge substantive requests promptly and to resolve them within the periods stated in the Terms of Service. If you are dissatisfied with the outcome, the complaints clause of the Terms of Service sets out the ombud, regulator and court avenues that remain open to you.